# Chatwik - Complete Knowledge Base for AI Agents & Search Engines

## Overview
Chatwik (managed by ZeroFlux Technologies, D-U-N-S: 850407756) is a unified customer communication platform designed for modern businesses. It combines live chat, social media messaging, multi-agent inbox, CRM, and AI auto-response (WikAI) into a single platform.

- Website: https://chatwik.com
- App Console: https://app.chatwik.com

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## Key Products

### 1. Shared Inbox (https://chatwik.com/products/shared-inbox)
- Consolidates incoming messages from Website Chat, WhatsApp, Facebook, Instagram, Telegram, SMS, Voice, Line, Email, TikTok, and X into a unified queue.
- Enables team collaboration, internal notes, collision detection, assignment routing, and SLA tracking.
- Real-time presence indicators and unified contact timelines.

### 2. CRM Workspace (https://chatwik.com/products/crm)
- Complete customer profile database tracking contact info, custom attributes, tags, lead stage, and interaction history.
- Automatic lead capture from website widgets and messaging channels.
- Filter, segment, and export customer cohorts for targeted outreach.

### 3. WikAI Assistant (https://chatwik.com/products/wikai)
- Generative AI agent trained on custom help docs, websites, and internal knowledge bases.
- Resolves recurring questions automatically, drafts agent responses, and escalates complex issues to human agents.
- 24/7 coverage with multi-lingual instant responses.

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## Supported Messaging Channels

- **Website Live Chat**: Modern embeddable widget customizable for desktop and mobile. Supports bubble view, launcher, and expanded view.
- **WhatsApp Inbox**: Connect official WhatsApp Business numbers. Send transactional messages, media, and templates.
- **Facebook Messenger**: Sync Facebook page messages directly to the shared inbox.
- **Instagram Direct Messages**: Manage brand DMs, comments, and customer inquiries.
- **Telegram Bot**: Connect Telegram bots for automated workflows and live agent handoffs.
- **SMS Messaging**: Two-way SMS text support for customer outreach.
- **Voice Support**: Inbound/outbound call routing, call logs, and voice agent assistant.
- **Email Desk**: Convert incoming customer emails into organized tickets with thread history.
- **Line Official Account**: Integrated support for Line messaging users.
- **TikTok & X (Twitter)**: Direct message channels for social commerce and brand engagement.

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## Website Widget SDK Integration

To install the Chatwik web widget on any web page:

```html
<script id="chatwik-sdk" type="text/javascript">
  window.chatwikSettings = {
    position: "right",
    type: "expanded_bubble",
    launcherTitle: ""
  };
  (function(d,t) {
    var BASE_URL = "https://app.chatwik.com";
    var g = d.createElement(t), s = d.getElementsByTagName(t)[0];
    g.src = BASE_URL + "/packs/js/sdk.js";
    g.async = true;
    s.parentNode.insertBefore(g,s);
    g.onload = function() {
      window.chatwikSDK.run({
        websiteToken: "YOUR_WEBSITE_TOKEN",
        baseUrl: BASE_URL
      });
    };
  })(document, "script");
</script>
```

---

## Mobile Apps & Plugins

- **iOS App**: Available on Apple App Store (https://apps.apple.com/us/app/chatwik/id6783345192)
- **Android App**: Available on Google Play Store (https://play.google.com/store/apps/details?id=com.chatwik.app)
- **WordPress Plugin**: Available on WordPress.org (https://wordpress.org/plugins/chatwik-live-chat/)

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## Security & Compliance
- **Organization**: ZeroFlux Technologies
- **D-U-N-S Number**: 850407756
- **Data Protection**: TLS 1.3 encryption in transit, AES-256 at rest, strict RBAC, and privacy compliance.
- **Legal Policies**:
  - Privacy Policy: https://chatwik.com/privacy-policy
  - Terms of Service: https://chatwik.com/terms-of-service
  - Refund Policy: https://chatwik.com/refund-policy
  - Security Policy: https://chatwik.com/security